The lost art of listening. A morning news program featured a segment on how desensitized the human race has become to noise. There is so much noise in our society that as a means of survival we’ve learned to tune it out. For those of us who want to succeed in business, it’s time to hone our listening skills. Like our hunting and gathering ancestors, keen hearing can help us attract and retain new customers. Good listening is one of the most powerful skills you can have in business.
Show respect to the speaker and focus on them. Don’t be looking around the room or multi-tasking. Have you ever be speaking with someone on the phone and you can tell they’re shifting through their emails? It’s discourteous, but it also interferes with you ability to listen.
Listen with an open mind. Don’t start formulating your response while someone is still talking, and don’t get defense.
Paraphrase what has been said to you to make sure you’ve heard the speaker correctly.
Finally, don’t interrupt. Let the speaker finish all his or her thoughts before you interject.
You can learn a lot from a customer or a client by simply listening. And it will enhance your relationship too.